Safety & Trust

Landlords earn a Verified badge after completing three successful, dispute-free rentals. The badge is earned, not bought or given. You can see it on every listing.

KYC-verified landlords have submitted a National ID and proof of address. Their identity has been checked by our team before their listing goes live.

All transactions on OneMusondosi use Views -our in-platform currency. You never hand cash to a stranger before seeing a property.

• Bidding costs a small number of Views -a commitment, not a deposit
• Unlocking contact details costs Views -only after the landlord accepts
• Your phone number is never shared until both sides agree
• Landlord cancels after unlock? You get your Views back automatically

Once your bid is accepted, the listing moves to Under Offer status. After you unlock, it is reserved exclusively for you and unavailable to other tenants.

This protects you from scams where multiple tenants are charged for the same property. 🏠✅

Anyone -registered or not -can submit an area report: theft, fake listings, bad landlords, power issues, scams. Reports are reviewed by our moderation team before going public.

Reports feed the live ticker at the top of every page and the Area Intelligence widget on property listings. Before you rent in an area, you can see what the community is saying.

If something goes wrong -a fake listing, a scam, or a landlord who takes your money and disappears -contact us immediately.

• Reports are reviewed within 3–5 business days
• Accounts found to be fraudulent are permanently banned
• We cooperate with Zimbabwe Republic Police on cybercrime
• Emergency: ZRP 995 or visit your nearest police station

🛡 Safe Renting Tips

• Never pay a deposit before viewing the property in person
• Always meet at the property -not at a third-party location
• Verify the landlord's ID matches the lease agreement name
• Do not share your personal phone number before unlocking
• If something feels wrong, it probably is -report it