Safety Reporting Policy

1. What You Can Report

• SCAM: Someone tried to collect money outside the platform or ran a fake listing
• FRAUD: Identity fraud, fake landlord, or misrepresented property
• HARASSMENT: Threatening or abusive behaviour during or after a transaction
• PROPERTY DISPUTE: Landlord refused to honour an agreed arrangement
• OTHER: Any other safety concern related to OneMusondosi activity

2. How Reports Are Handled

1. Submitted: You submit a report via Sondosi on WhatsApp or through the support channel. Your report is logged securely in our system.
2. Reviewed: Our moderation team reviews the report within 3-5 business days. All reviews are confidential.
3. Investigated: If the report warrants investigation, we may contact both parties privately for more information.
4. Actioned: Depending on findings, we may issue a warning, add a strike, suspend, or permanently ban the account in question.
5. Notified: You will be notified privately of the outcome. We will not share the full investigation with you, but we will confirm what action was taken.

3. Privacy Protections

Reports are handled in strict confidence. We will never:

• Publicly name an accused user before a review is complete
• Share the reporter's identity with the person being reported
• Publish phone numbers, names, or personal details of any party

Public safety communications, such as aggregate alerts, are always anonymised:

4. False Reports

Submitting a knowingly false report is a serious violation of our Community Guidelines. False reports to harass, discredit, or damage another user will result in immediate account suspension of the reporter.

5. When to Contact Police

OneMusondosi safety reports are for platform-level issues. If you are in immediate danger, or if a crime has been committed, please contact:

• Zimbabwe Republic Police: 995 (emergency)
• ZRP non-emergency: Visit your nearest police station
• POTRAZ Cybercrime: For cyber-related offences

OneMusondosi will cooperate fully with law enforcement when presented with a valid court order or legal process.

6. Data from Reports

Safety report data is stored securely and retained for a minimum of 36 months after the report is closed, to support any future legal proceedings. Report data is never sold or shared with third parties except as required by law.

7. Contact

For urgent safety concerns or to escalate a report: support@musondosi.online